Employee FAQs
Have a suggestion for a new idea or way we can improve?
- Email [email protected] - this goes right to our leadership teams and you'll receive a response ASAP.
IT Support
- Click HERE to complete the IT Request Form
How do I get my Anthem insurance card?
- Go to https://www.anthem.com/register or contact [email protected] for support.
How do I get my Dental insurance card?
- Please refer to the dental_online_reference_guide.pdf
How do I get my Vision insurance card?
- Please refer to the vision_online_reference_guide__2_.pdf
My family is experiencing a "qualifying event" and I need to change my insurance policy.
- Please submit the Benefit Enrollment - Qualifying Event form. If your qualifying event is due to a new birth or new adoption, your new benefits election/changes coverage will retroactively apply from the date of the birth/adoption. For all other qualifying events, your new coverage will start on the 1st of the following month. Special enrollments do not have the 60-day waiting period new hires do.
- See https://www.healthcare.gov/coverage-outside-open-enrollment/special-enrollment-period/ for details on Qualifying Events for special enrollment
How long can my child remain as a dependent under my employee health coverage?
- Dependents are eligible under a parent's plan up to 26 years of age.
I'm having an issue with my healthcare/prescription coverage. What can I do?
- Please contact our Healthcare Consumer Advocate: [email protected]. Meagan will help you in your dealings with our carriers.
I'm having a hard time these days. I'm having trouble with my relationships. I need help with mental health. What can I do?
- EAP Flyer
- You can contact our Employee Assistance Program. The EAP is offered to all of our employees!
How do I file a Short Term Disability Income Claim?
- Here is the instructions from Mutual of Omaha. In addition, please let your supervisor or manager know about your potential disability right away and work through the Accommodation Process.
When does my insurance take effect after I sign up?
- New hire employees who qualify for our group insurance coverage has 60 days from the date of hire to sign up in Paylocity. Insurance coverage will begin on the 1st of the month following the 60 days.
- For employees with a qualifying event such as new birth/new adoption, insurance coverage will begin from the date of the qualifying event, retroactively. For qualifying event such as loss of coverage/divorce/marriage, insurance coverage will begin on the 1st of the month following the event. Qualifying event will also have 60 days of selection period, but not the 60 day wait period.
Where can I see insurance cost comparison?
How do I make a claim in order to access my FSA/DCA funds if my cards don't work?
- Please download and fill out this form: tpa-fsa-claim-form-_updated.pdf
- Mobile instructions: pcty-_mobile.pdf
I want to enroll in 401K, how do I do that?
- Sample Supports 401K plan is open to all employees who have worked 6 month and 500 hours. Enrollment begins on the 1st of the month after your 6 month and 500 hours of work. You can find out more information and instructions to enroll from this enrollment kit.
I have a 401K issue, who can I contact?
- Please call TransAmerica at 800-755-5801, Monday to Friday 8am to 9 pm ET.
I need pet insurance, what can I do?
- Enroll or cancel at anytime: https://benefits.petinsurance.com/samplesupports
Paternity Leave Benefits
- Effective January 1st, 2025, full-time FMLA eligible employees will have access to virtual sleep training and in-home night nanny services through our partnership with Night Owl!
- Parental Leave Meal Benefit Policy and Supplemental FMLA Pay
- Health Insurance Benefits
Dream Project
5 & 10 Year Anniversary Trips
Sample Supports believes in recognizing and celebrating the dedication and milestones of our exceptional
team members. As a token of our appreciation, we present 5 & 10 year anniversary trips where eligible
employees may choose from exciting destinations such as cozy Breckenridge, Colorado, the picturesque
landscapes of Maine, or the vibrant culture of Mexico. These milestone trips are our way of saying thank you
for your commitment and hard work. It’s not just a trip; it’s a well-deserved reward for your years of service.
How do I request FMLA, sick leave?
- Please let your direct manager know right away, and fill out the FMLA Request Form or the HFWA Request Form. Your Regional Director will follow up and contact you.
How do I sign up for Colorado FAMLI Leave?
I have Jury Duty, what do I need to do?
- Please let your manager know, and send your jury summon documents to [email protected].
Form 5500 Summary Annual Report:
- This annual report has been filed with the Employee Benefits Security Administration (ERISA) as required. The IRS receives form 5500. We are very proud to offer some of the best benefits package in the industry.
- What this means is, our Health and Welfare plans such as medical, dental, vision, life insurance and voluntary disability benefit plans meet government standards and the premiums for each carrier must be shared, as these premiums also include profit and commission for the carriers and the brokers.
- Premiums we paid for Humana, Principal, Aflac, American united Life Insurance Company are included in the 2021 Summary Annual Report.
401K Participant Disclosures - Sample Supports LLC Retirement Plan Distribution of Annual Notices
- The retirement plan available to you represents a significant component of your compensation package. As our retirement plan administrator, TAG Resources is required to provide plan details and features to plan participants and eligible employees. This message is to inform you that annual notices are available on the Sample Supports, LLC. document center online at: https://peoplepower.401kfor.us
Salary Expectations
If these FAQs have not answered your question, please submit a HR Support Request using this form.